TL; DR:

• Not knowing everything is completely normal
• Prove or disprove every hypothesis, then write it down
• Disproving is just as valuable as proving
• Join me for the live stream (or watch the recording) on Monday, June 22 at 7:00 PM Pacific!

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Debugging When You Have No Idea What's Going On

Something is on fire. A live service is doing something it absolutely should not be doing, the metrics look wrong, and you're sitting there staring at it thinking: I genuinely have no idea what's going on. If you've ever felt that creeping sense of shame in that moment -- like a "real" engineer would already know the answer -- I want to talk to you. Because that feeling is incredibly common, and it's almost entirely self-inflicted.

You can check out my full thoughts on this in the video below: